Need help with Kermo? Email [email protected] and we'll get back to you — this address routes directly to the studio owner, not a ticket queue.
Common questions
- Trouble signing in or syncing progress: tell us the email you signed up with and roughly when the problem started.
- Purchase or refund questions: see the Terms of Service for the refund window, or email [email protected] with your account email directly.
- Deleting your account or your data: see Delete your account.
- Privacy questions or data requests: see the Privacy Policy, or email [email protected] directly.
- Something in Kermo looks wrong, e.g. a translation or a question: email [email protected] with the chapter and question, and we'll take a look. Kermo is a practice tool, not an official source — always confirm rules against the official NZTA Road Code before your real test.
Response time
Kermo is run by a small studio. We aim to reply within a few working days.